The $300-a-month clienteling suite. For $49.
Every client remembered. Every occasion caught. GemReach is jewelry clienteling plus two-way texting: rich client profiles, wishlists, a ranked daily follow-up list, and compliant SMS campaigns — everything the incumbents sell, month to month, no contract.
Start your 14-day free trialNo credit card required · cancel anytime · 30-day money-back guarantee on your first invoice.
What it does
- Client profiles that sellRing sizes, partner names, wishlists, important dates, spend history — everything an associate needs before saying hello.
- The Today listA daily, ranked list of who to contact and why: birthdays coming up, wishlist items back in stock, VIPs gone quiet.
- Two-way SMS/MMS inboxReal conversations from your business number, with AI-drafted replies and reusable templates.
- Compliance built inConsent audit trail, automatic STOP/START handling, and 8am–9pm quiet hours enforced on every send. Texting laws carry $500-per-message penalties — GemReach enforces compliance in the send path itself, on every single message.
- Google review requestsA compliant post-purchase text that asks happy clients for a review — one tap from the inbox, or on autopilot.
- Webchat → text widgetA chat bubble for your website that turns visitor questions into real SMS conversations in your inbox.
- Online booking pageA branded page where clients book viewings and consultations — reminders go out automatically.
- Goals & team leaderboardMonthly goals per associate with a live leaderboard — manager visibility without another spreadsheet.
Pricing
- Starter$49/mo $793 seats · 750 texts/mo · clienteling, inbox, Today list, review requests, webchat, booking
- Pro$99/mo $14910 seats · 3,000 texts/mo · campaigns, automations, AI copywriting, leaderboard, webhooks
All plans: 14-day free trial (no card), month to month, 30-day money-back guarantee. Need more texts? +500 for $10, any time — never auto-billed. We never surprise-bill you. Ever.
How it compares
| GemReach | Clientbook | Podium | Texting tools | |
|---|---|---|---|---|
| Monthly price | $49–99 | $295+ | $500–800 | $25–165 |
| Jewelry client profiles (ring size, wishlist, dates) | Yes | Yes | No | No |
| Daily follow-up list | Yes | Yes | No | No |
| Two-way SMS/MMS inbox | Yes | Yes | Yes | Yes |
| Occasion automations | Yes | Yes | No | Partial |
| TCPA gate on every send | Yes | Partial | Partial | No |
| AI replies & campaign copy included | Yes | $99 add-on | $99 add-on | No |
| Google review requests | Yes | Yes | Yes | Varies |
| Website chat → text widget | Yes | Yes | Yes | No |
| Online booking page | Yes | Yes | Yes | No |
| Per-seat fees | None — seats included | Quote-based | Per-user | Per-user |
| Shopify embedded app | Yes | No | No | No |
| Contract required | Month-to-month | Annual | Annual | Varies |
Competitor pricing as publicly listed, 2026. Podium real-world cost includes per-user and add-on fees.
Frequently asked questions
Is the texting compliant?
Yes — compliance is built into the send path itself, not a setting. Every message checks consent, honors STOP/START instantly, and only sends between 8am and 9pm in each client's local time. Consent is captured with a timestamped audit record.
Do I get a new phone number?
Yes — GemReach provisions a local texting number for your store. Carrier registration (A2P) usually takes a few business days; you can import your client book and build your Today list while it processes.
Do I need Shopify?
No. GemReach works standalone — sign in right here on gemreach.app. Connect a Shopify store and customers, orders, and product restocks sync automatically. You can also import clients from The Edge or add them manually.
How is this different from Clientbook or Podium?
Same clienteling depth — profiles with ring sizes, wishlists, and important dates, a daily follow-up list, campaigns, and AI — at a fraction of the price, month to month, with compliance enforced on every send.
What happens if I use all my texts?
Campaign sends pause when you reach your monthly allotment — your one-to-one replies keep working. Add +500 texts for $10 whenever you choose, upgrade anytime, or wait for the monthly reset. Nothing is ever auto-billed.
What happens after my trial?
Nothing is charged — there's no card on file. Your account simply pauses and your data waits for you. Pick a plan when you're ready, or export your clients anytime.
Who owns my client data?
You do, unconditionally. Export your full client book to CSV anytime, no questions asked. We never sell or share your data.
What's your refund policy?
Every plan carries a 30-day money-back guarantee on your first invoice. If GemReach isn't right for your store, email support@gemreach.app and we'll refund it — no forms, no hoops.
Can my whole team use it?
Yes — Starter includes 3 associate seats and Pro includes 10, with roles for owners, managers, and staff. We never charge per seat.
Who's behind GemReach, and how do I get help?
GemReach is built by JMS Dev Lab, the studio behind Jewelry Studio Manager, Jewel Value, and StaffHub. Email support@gemreach.app — a real person answers within one business day.
Do my clients need to download an app?
No. Your clients just get normal text messages from your store's number and reply like they would to a friend. Nothing to install, ever.
Built by JMS Dev Lab
GemReach is one of several practical small-business tools from JMS Dev Lab. Sister apps for jewellery shops: Jewelry Studio Manager (commission/CRM), Jewel Value (insurance valuations), StaffHub (multi-location staff). Or see all apps. Questions? Email support@gemreach.app — a real person answers within one business day.