How can a jewelry store text customers when a repair or special order is ready?

How it works in GemReach

• Log a repair or special order against a client with a description, an envelope or ticket reference and a promised date.
• Move it through received, in progress, ready and collected.
• When it is ready, send the "ready to collect" text in one tap. GemReach records who has been told, so the team does not text twice or forget.
• The text passes the same check as every other message: recorded consent, STOP/START status, the monthly text allowance and quiet hours in the client's timezone.

What it does not do

• It does not produce intake dockets or job envelopes, estimates, pricing or workshop routing.
• It is not a point-of-sale system.
• Live texting works only for clients in the United States and Canada, after the store's toll-free number passes carrier verification.

Which one fits

If you need a client book with repair and special-order status and texting in one place, GemReach fits, and the Free plan covers 2 associate seats and 50 texts a month. If you need full repair ticketing with intake, quotes and job status, RepairDesk from the same studio does that: repairdeskapp.net.

Questions

Can GemReach track jewelry repairs?

It tracks repairs and special orders as a status list against the client, from received to collected, with a one-tap "ready to collect" text.

Does GemReach print repair tickets?

No. It does not produce intake dockets or job envelopes. For full repair ticketing see RepairDesk at repairdeskapp.net.

Is the ready-to-collect text free?

It counts toward your monthly text allowance: 50 on Free, 750 on Starter, 3,000 on Pro. There are no per-message overage charges.

Does it need the customer's consent?

Yes. Clients need recorded consent before they can be texted, and STOP is honored instantly.

Related

• What a jewelry clienteling and texting app does
• GemReach pricing
• Texting on birthdays and anniversaries