Clienteling and two-way texting for jewelers. Start free. Paid plans from $49.
Every client remembered. Every occasion caught. GemReach combines rich client profiles, wishlists, a ranked daily follow-up list, and two-way texting with send-time safeguards in one app, installed from Shopify or used standalone.
Now available on the Shopify App Store.
Install on ShopifyNot on Shopify? Create a standalone account.
Permanent Free plan · 14-day paid-plan trial · billed through Shopify, or Stripe for standalone accounts.
What it does
- Client profiles that sellRing sizes, partner names, wishlists, important dates, spend history — everything an associate needs before saying hello.
- The Today listA daily, ranked list of who to contact and why: birthdays and anniversaries coming up, wishlist pieces back in stock, warranties and appraisals due for care, and VIPs gone quiet.
- Two-way SMS/MMS inboxReal conversations from your business number, with reusable templates, and AI-drafted replies on your own AI account.
- SMS safeguards built inConsent audit trail, automatic STOP/START handling, quotas, and 8am–9pm quiet hours enforced in the send path.
- Google review requestsA consent-checked post-purchase text that asks happy clients for a review — from the inbox or through an automation.
- Webchat → text widgetA chat bubble for your website that turns visitor questions into real SMS conversations in your inbox.
- Online booking pageA branded page where clients book viewings and consultations — reminders go out automatically.
- Goals & team leaderboardMonthly goals per associate with a live leaderboard — manager visibility without another spreadsheet.
What is a jewelry clienteling and texting app?
It is a client book built for a jewelry counter, with texting inside it. It remembers each client's ring size, partner, important dates and wishlist, tells your team who to follow up with each day, and lets them send that text from the same screen, with consent and opt-outs handled. Read the full answer.
Pricing
- Free$0/mo2 seats · 50 texts/mo · client profiles, Shopify sync, Today list, inbox, consent and quiet-hour safeguards
- Starter$49/mo3 seats · 750 texts/mo · clienteling, inbox, Today list, occasion automations, review requests, webchat, booking
- Pro$99/mo10 seats · 3,000 texts/mo · campaigns, AI copywriting on your own AI account, advanced segments, text-to-pay links, webhooks
Free stays $0. Paid plans include a 14-day free trial and month-to-month billing (Shopify, or Stripe for standalone accounts). Outbound SMS/MMS pauses at the included allowance until reset or plan upgrade.
How it compares
| Feature | GemReach | Clientbook | Podium | Texting tools |
|---|---|---|---|---|
| Monthly price | $0–99 | Custom quote | Custom quote | Varies |
| Jewelry client profiles (ring size, wishlist, dates) | Yes | Yes | Not advertised | Varies |
| Daily follow-up list | Yes | Yes | Not advertised | Varies |
| Two-way SMS/MMS inbox | Yes | Yes | Yes | Varies |
Competitor details are based on official public pages checked October 12, 2026. Confirm current capabilities and terms with each vendor.
Frequently asked questions
How do the texting safeguards work?
GemReach provides purpose-specific consent records, automatic STOP/START handling, a timestamped audit trail, quotas, and recipient-local quiet hours. Merchants remain responsible for message content and applicable legal obligations.
Do I get a new phone number?
GemReach currently provisions a dedicated US toll-free SMS/MMS number for texting clients in the United States and Canada. Toll-Free Verification must be approved by the carrier before live texting.
Do I need Shopify?
No. You can create a standalone account without Shopify, or install GemReach from the Shopify App Store to connect your Shopify store. Shopify installation syncs customers, orders, and product information. Live texting requires approved merchant SMS setup and client consent on either route.
How is this different from Clientbook or Podium?
GemReach is jewelry-specific, with ring sizes, wishlists, important dates, a daily follow-up list, campaigns, and two-way texting. Clientbook and Podium use quote-based pricing on their current public pages; compare each vendor's current terms directly.
What happens if I use all my texts?
Outbound SMS/MMS pauses at your monthly allowance. Wait for the reset or review plans in GemReach: Shopify stores use Shopify billing; standalone accounts use Stripe. Inbound messages and your data stay available.
What happens after my trial?
Shopify stores manage trials and switch plans, including Free, in Shopify. Standalone accounts start on Free and use Stripe for paid plans; eligible Starter and Pro subscriptions get one 14-day trial once per shop. Your client data stays exportable.
Can I export my client data?
Yes. Export your client book to CSV or JSON at any time. GemReach does not sell personal data; vetted service providers process only what is needed to operate the service, as described in the Privacy Policy.
Can my whole team use it?
Yes — Starter includes 3 associate seats and Pro includes 10, with roles for owners, managers, and staff. We never charge per seat.
Who's behind GemReach, and how do I get help?
GemReach is built by JMS Dev Lab, the studio behind Jewelry Studio Manager, Jewel Value, and StaffHub. Email support@gemreach.app — a real person answers within two working days.
Do my clients need to download an app?
No. Your clients just get normal text messages from your store's number and reply like they would to a friend. Nothing to install, ever.
Built by JMS Dev Lab
GemReach is one of several practical small-business tools from JMS Dev Lab. Sister apps for jewellery shops: Jewelry Studio Manager (commission/CRM), Jewel Value (insurance valuations), StaffHub (multi-location staff). Or see all apps. Questions? Email support@gemreach.app — a real person answers within two working days.